One Solution. Consistent User Experience. Your Atos Team Just One Click Away.
WHAT WE OFFER
With inbound call towards service desk, users get connected to the right agent based on the issue selection.
Like sending a text message, users can immediately start chatting with an agent about their issues.
Too busy now? Users can schedule a call with the service desk according to their preferred time window.
Want to share a snapshot of the issue with Service Desk? Users can draft an email attaching any image from the phone.
Real time updates with push notifications will keep users aware of any outages and scheduled maintenance.
Frequently asked questions can be answered by our knowledge base system in a quick and effortless way.
Users can use their organization credentials to log in to OneContact. No need for registration or password set up.
Users will have the ability to select their preferred language for the app as well as the preferred language for the service desk.
View the Status of your tickets right from the mobile app.
Request an appointment in your preferred time window.
ATOS ONECONTACT
OneContact provides access to service desk right at your finger tip with multiple support channel.
Our Customers can control when they want support and how they want it.
Bringing Mobile User Engagement into Atos
Accessing Atos Support 24/7 via Your Mobile Device
Allowing End Users to Get Support via Their Mobile Devices
For demo or questions, you could reach out to us.
CONTACT US